Learn about the importance of AR to field service organizations striving to maintain and grow their competitive advantage, while continually increasing ROI.
Transform Field Service with Vuzix
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Average Service
Cost Reduction
Using AR
Cost Reduction
Using AR
The field service industry is experiencing major upheavals as machines that need servicing are becoming more complex. Plus, an estimated 60% of the workforce is set to retire soon.
Vuzix augmented reality (AR) smart glasses help connect technicians in the field to AI databases and remote specialists, providing them with heads-up, hands-free support and training that improves overall productivity and safety.
Field Service Use Cases
Real-Time Support For Complex Tasks
As technologies keep advancing, technicians are responsible for servicing a large range of products of increasing complexity. With Vuzix field services smart glasses, workers in the field can access task-based information directly in their line of vision — heads up and hands-free.
And they can quickly connect to experts remotely, eliminating the need for costly travel and providing speedy resolution to tough issues.
Increased Automation, Fewer Errors
Many field technicians must still consult paper manuals and rely on manual documentation. This can increase workflow inefficiencies and error rates.
Vuzix AR glasses for field service enable easy audio and visual documentation. Best of all, they provide a hands-free, intuitive interface between your company’s digital content — detailed instructions, diagrams, and videos — and technicians in the field.
Increased Real-Time Training and Guidance
It’s estimated that 25% of service calls require follow-up visits. This is often due to a lack of training, experience, and access to information.
With Vuzix AR glasses for field service, training and courses can take place remotely, delivered directly to a single location or to multiple sites. Technicians can receive on-the-job, interactive training and supervision simultaneously from instructors or senior personnel.
Resources
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